We are one of the leading players in the fast-growing e-hailing services industry. Our mission is to provide convenient, reliable, and safe transportation solutions to our customers. With our innovative technology and commitment to excellence, we are reshaping the way people travel in Malaysia.
It's important to monitor the quality of processing user requests, analyze and optimize interaction processes. Therefore, we are looking for an organized and proactive employee that can become part of our team in Kuantan, Pahang. Experience is not required, the first month of your work in the company will be devoted to learning the specifics of this position.
Responsibilities:
- Complete daily service quality evaluations by effectively using our recording and reviewing systems to review outbound calls and live chat dialogues to identify and suppress violations done by customers and drivers.
- Notify drivers about the company's service rules and penalties.
- Address and assuage service quality objections.
- Constantly report to your management about irregularities in the quality of provided services.
Requirements:
- English skills: minimum B2-C1 level (upper-intermediate/professional) or higher.
- Computer skills: intermediate/advanced level, knowledge of MS Office.
- Highly-developed negotiation skills, telephone etiquette.
- Problem-solving skills.
We offer:
- Work from our compact and equipped office in Kuantan;
- Online training course from the first day of working, constant support from curators and mentors;
- A short-term trial period to decide whether this job and company are suitable for you;
- stable monthly remuneration without delays and annual increase depending on your performance;
- 5-day working week;
- Possible professional development: you can grow to be a leader in your own team or become part of the regional management.
Job Type: Full-time
Salary: From RM2,200.00 per month
Supplemental pay types:
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Kuantan: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Are you currently living in Kuantan, Pahang?
- Required notice period?
- What is your current English level?
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