ESSENTIAL DUTIES AND RESPONSIBILITIES
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- To promptly, accurately, professionally and courteously receives all incoming or outgoing calls in a proper telephone etiquette.
- To promptly, accurately, professionally and courteously assess all received calls/ inquiries and directs and/or records and relays messages
- To maintain thorough knowledge and provide all information pertaining to Club’s facilities/ services/ activities/ programmes to members or guests.
- To manage the reception counter, registration or enrollment for promotion packages, events, sports & recreation classes, courses and any form of competition.
- Ensure reception counter is neat, clean and well maintain at all time.
- Ensure surrendered lost and found item to be recorded and MOD and Security are being informed.
- Responsible for all facilities bookings and ensuring all booking policies are strictly adhered.
- To ensure proper forms are complete and submitted by members or guests according to the situation.
- To ensure and maintain proper records and reports of all payment or cheques received.
- To assists members in their monthly subscription fee/ payment.
- To ensure receipts must be issued for any payments made by members or guests’.
- Aware on all daily or weekly scheduled Banquet functions and Manager on Duty.
- Responsible to update all reception counter manual filing, replenishing, operating equipment and ensure that all in good condition.
- Develop and maintain a systematic filing procedure where documents are kept, traced and categorized.
- Responsible to uphold and apply consistent reception counter services standards.
- Responsible to check on emails, newspaper control, float money, receipts or miscellaneous voucher, mails, pipe in music and promotional leaflet are in order.
- Responsible to do opening and closing of reception counter.
- Able to assist and promote in the organizational of the Club’s promotional events.
- Work collaboratively with the following division:
- Operations & Maintenance
- PR & Marketing
- Sales & Event
- Membership/ Reception
- Accounts
- Sports & Recreational
- Liaising with staff in other departments and with external contacts.
- To be involved and contribute in the areas of events, banquet and any other duties assigned, as needed or directed.
- To assists in any other duties assigned by the management from time to time
- Cultivates a positive environment among team members; collaborates with team to meet deadlines.
- Immediate supervisor is the Membership Relations Executive and Head of Operations.
- Able to start immediately
- Minimum qualification - SPM
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