Location: Seksyen 13, Petaling Jaya
Working time: 8.30am - 5.30pm, Monday to Friday (Hybrid mode)
Job Scopes:
- First level general support pre-sales and post-sales, telephone, email and digital platforms to company's customers and partners
- Responsible for answering incoming telephone calls, chat, e-mails, web based tickets and prioritizing customer's support needs
- Managing transactional orders backlog in ensuring timely deliveries as per customers' requested delivery dates
- Proactively liaise and coordinate with procurement and delivery team on logistic arrangement and close monitoring of customer order delivery
- Escalation management in liaising with Procurement, Logistics, Technical Support and Commercial Team in resolving customers order and delivery complaints
- Support and resolve customer logistic product quality/returns and commercial issues
- Proactively follow up on all commitments and customer details
- Improve Customer Satisfaction by providing a high quality professional Primary Support to customers
- Lead transformation initiatives such as process simplification and improvement on Customer Service Support process
- Carry out other related tasks assigned in order to support the team and other department to achieve company's objectives
Requirements:
- Diploma/Degree in any specialization with good Customer Service experience
- Good communication skills
- Ability to multi task (logging queries while speaking with customers)
Job Type: Full-time
Salary: RM3,800.00 - RM4,500.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Work from home
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- 13th month salary
Application Question(s):
- What is your expected salary?
- When you are available to start work?
Experience:
- Customer Service: 1 year (Required)
Language:
- Mandarin (Required)
Expected Start Date: 08/01/2023
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