What will you do?
Job Description:
- Responds and addresses customers` problems in a timely manner utilizing our support system
- Supports customer in a high quality, engaging, and empathetic 1:1 discussion. Troubleshoot technical issue if required.
- Utilizes proprietary and external tools and resources to identify and resolve customers` inquiries
- Provides feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience
- Understands the technical back end and operations of our project
- Improves and expands technical knowledge and familiarity with technical issues to better assist customer
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Requirements
- Must be able to work on rotational shifts (NO OVERNIGHT SHIFT)
- Potential WFH
- Possess a Diploma/Degree (SPM holders must have experience)
Working hours: Training or 1 month : 9.00am –5.45pm
Shift After training:
- 8am -5pm
- 8.30am -5.30pm
- 9am -6pm
- 9.30am -6.30pm
- 10am -7pm
- 10.30am -7.30pm
- 11am -8pm
- 11.30am -8.30pm
- 12pm -9pm
Job Type: Permanent
Pay: RM2,500.00 - RM4,000.00 per month
Benefits:
- Additional leave
- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
- Evening shift
- Night shift
Supplemental pay types:
- Overtime pay
- Performance bonus
Education:
- Diploma/Advanced Diploma (Preferred)
Experience:
- Customer Care Specialist: 1 year (Preferred)
Language:
- English (Preferred)
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