Travel Reservations Specialist - Malaysia (Fully Remote)

 

Do you deliver exceptional customer service? Do you have an eye for detail? Are you passionate about travel? Are you motivated by a challenging and fast paced environment? Yes? Read on..

Working on the front line as a Travel Reservations Specialist, your ultimate goal is to deliver consistent and exceptional customer service to ensure our members have the best experience each time. In this role you will be the primary contact for one of our top clients in the Asia/Pacific region. You will liaise directly with their customers to facilitate all of their ground transportation requirements. You will handle a high volume of calls as well as emails and engage with members to understand their requirements and complete the reservation process.

Requirements

The ideal candidate will have:

• Excellent language skills in professional English and Mandarin, and/or Cantonese, in written and spoken
• Exceptional communication and interpersonal skills, maintaining a calm and professional manner at all times
• Dedication to customer satisfaction, show a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skills
• Initiative and creativity to best meet the needs of our members
• Ability to work independently, in a team and perform well with little supervision
• High adaptability to a dynamic changing environment
• Previous experience working in the travel industry as well as customer service, handling a high volume of calls would be an added advantage

If you're ready to turn travel dreams into reality and create unforgettable memories for members, we invite you to apply. Embark on a journey with us and redefine the way the world experiences travel. Your expertise and passion can make a world of difference.

Note: We thank all applicants for their interest, please note only candidates who meet the requirement shall be contacted.

Job Types: Permanent, Full-time

Salary: Up to RM60,000.00 per year

Supplemental pay types:

• Performance bonus

Application Question(s):

• Are you fluent in English, Cantonese and Mandarin?

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