Install and configure computer hardware operating systems and applications. Monitor and maintain computer systems and network.
Troubleshoot system and network problems, with senior assistant.
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Diagnosing and solving hardware or software faults replace parts as required. Provide support, including procedural documentation and relevant reports.
Follow diagrams and written instructions to repair a fault or set up a system support the roll-out of new applications.
Set up new users' accounts and profiles and deal with password issues.
Work continuously on a task until completion (or referral to third parties, if appropriate). Prioritise and manage many open cases at one time.
Rapidly establish a good working relationship with customers and other professionals, such as software developers.