Client Care Advocate

 

Job Description:

Are you seeking a rewarding career in customer service and looking to learn from industry leaders in the logistics field? If so, we CIEF Worldwide have an exciting opportunity for you to join our customer service team as a permanent or part-time employee. You will become an integral part of our dynamic and diverse team, dedicated to providing exceptional service to our clients who rely on efficient and dependable logistics solutions between China and Malaysia. Engage with clients from diverse backgrounds and cultures, tackle challenges, and make a meaningful impact on their experience. This position offers valuable skills and knowledge in the logistics industry, enabling you to advance your career. As a Customer Service team member, you will:

Job Responsibilities

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• Assisting customers with import activities (e.g., air freight, sea shipping)
• Communicating with customers and suppliers
• Providing customer support and resolving inquiries/issues
• Communicating with customers and suppliers
• Communicating with related departments and third-party transporters on the delivery of shipments to customers
• Online customer services
• Answering client demands and managing the end-to-end customer experience across multiple channels

Recruitment.

• Certificate/Diploma/Degree in International Business/Business Administration/Logistics/Supply Chain or equivalent
• Good communication skills, problem-solving abilities, and a team player
• Knowledge in the logistics field is an advantage
• Logical reasoning and problem-solving skills
• Creative thinking ability
• Negotiation skills and time-management abilities
• Ability to create, organize, and write documents
• Attention to detail
• Fluency in Mandarin is bonus

Benefits:

• Open to remote-working
• Great team
• Hands-on experience
• Leave provided
• Allowance provided

Job Types: Full-time, Part-time
Part-time hours: 48 per week

Salary: RM1,500.00 - RM2,300.00 per month

Benefits:

• Flexible schedule
• Work from home

Schedule:

• Monday to Friday
• Rotational shift
• Weekend jobs

Supplemental pay types:

• Commission pay
• Overtime pay

Experience:

• Customer Care Specialist: 1 year (Preferred)

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